In order to transfer funds from an old wallet to a new one, follow the instructions listed below:

  1. First, you will need to create a new wallet. Log in to your account and click the "Create a wallet" link.
  2. Follow the step by step instructions on creating a wallet and download the Keycard. You will be prompted to enter the activation code on the Keycard.
  3. After completing the wallet creation steps, your wallet is ready for use. Select and copy the Receive address for your new wallet.
  4. Click the Wallets button at the top to return to your wallet list. Select your old wallet, and click the Send link. 
  5. Paste the wallet address for the new wallet into the Bitcoin address or label field. 
  6. For the amount, enter available balance (the send amount will automatically adjust to accommodate fees)
  7. Click on the "Send" button to proceed.
  8. The confirmation page will give you a warning message that reads "Note: Your wallet does not have enough funds to pay the requested amount including fees. The spend amount has been reduced by x.xxxxxxxx BTC. Click the "send funds" button to proceed.
  9. Use your wallet password to authenticate your transaction. If there are multiple admins on the wallet, make sure the transaction is approved by required number of admins.
  10. You can view the transaction under the transactions tab for your wallet. 
  11. After the transaction has been confirmed on the blockchain, we recommend that you remove the old wallet from your dashboard, to ensure that it is not used again in the future.