Sometimes customers use our webhooks but their cdn (e.g. cloudflare) filters our requests. Then they don't get the webhook.

Here are some possible solutions to address this issue:

1. Add a page rule on Cloudflare to exempt the bitgo webhook url (e.g.

2. Whitelist bitgo IP addresses:

  • In Test the IP address is:
  • In Prod it is

3. Make a separate endpoint that is not behind cloudflare.


Please also note that after 2+ days of trying and failures, our system disables the webhook automatically, so you may need to recreate it.