FAQ

How to reset Two Factor Authentication
If you have lost/changed your phone or Yubikey, you will need to reset your Two Factor Authentication method to access your wallets.  Users with less t...
Thu, 26 Oct, 2017 at 9:15 AM
What if I lose my passcode AND my Keycard?
If you have lost or forgotten the passcode to your wallet and you've lost your Keycard then there is no way for you or for BitGo alone to recover acces...
Fri, 7 Jul, 2017 at 6:47 PM
Why is my transaction still pending?
If your transaction has taken longer than one hour to become confirmed, the most likely root cause of this behavior is due to sending an insufficient miner ...
Fri, 7 Jul, 2017 at 6:47 PM
How to recover your wallet password
BitGo does not have a copy of your wallet passcode. If you forget or lose your passcode, you won’t be able to transfer your Bitcoin using BitGo. Instead, yo...
Wed, 14 Mar, 2018 at 5:25 PM
Does BitGo support the Bitcoin Cash Hard Fork?
BitGo will support the upcoming Bitcoin Cash (BCH) hard fork, which is anticipated to more effectively manage the block time speed. The hard fork, current...
Thu, 9 Nov, 2017 at 3:50 PM
Does BitGo support Bitcoin Gold?
Bitcoin Gold is supported by BitGo as of 12/19/2017. 
Tue, 19 Dec, 2017 at 11:39 AM
What is BitGo’s position on supporting hard forks?
BitGo employs the following criteria in choosing to support a fork:  A fork must be technically viable. Forks are announced and quickly users want to be...
Fri, 10 Nov, 2017 at 11:20 AM
Installation Instructions for Node.js and npm on Windows
To install and run bitgo-cli, you will need to download Node js and npm. You can download them from https://nodejs.org/en/. Once it is downloaded, you will ...
Mon, 29 Jan, 2018 at 2:09 PM
Installation Instructions for Node.js and npm on Mac
To install and run bitgo-cli, you will need to download Node js and npm. You can download them from https://nodejs.org/en/. Once it is downloaded, you will ...
Mon, 29 Jan, 2018 at 2:10 PM
Q. Why do I need to upgrade my older wallets?
If you're using an old version of the BitGo wallet, known as SAFE and Legacy SafeHD wallets, you may have received an email from BitGo Support to upgra...
Fri, 16 Feb, 2018 at 1:20 PM