Two-Factor Authentication Help Page

Two factor authentication is an authentication method that requires your account credentials be verified by your login name and password in your web browser as well as a secondary platform that is not your browser. This is meant to further secure your account from would-be attackers. BitGo uses two-factor authentication to secure all account logins as well as all wallet transactions and alterations. This is a feature we felt was necessary in keeping your account safe and your Bitcoin under your control. This section is here to provide any additional support with any issues you may be having with your two-factor authentication.

Why do I see a Protocol Reversal Error?
If you are getting an error that the new authentication method isn't working with your account and that the protocol is being reverted, it means you ar...
Fri, 7 Jul, 2017 at 6:47 PM
How to reset Two Factor Authentication?
If you have lost/changed your phone or Yubikey, you will need to reset your Two Factor Authentication method to access your wallets.  Users with less t...
Thu, 26 Oct, 2017 at 8:38 AM
How to setup Two Factor Authentication
How to setup 2-step verification BitGo enforces Two Factor Authentication to protect your account. Two Factor Authentication protects your account with ...
Tue, 10 Jul, 2018 at 4:13 PM
Changed or lost phone
  Google does not store your Two-Step Authentication account, so if you've chosen to use Google Authenticator and you want to change phones, then y...
Thu, 26 Oct, 2017 at 9:52 AM
Two Factor Authentication not working
If your 2FA code isn't working then here are some useful links: 1. Common issues with 2-Step Verification using Google Authenticator 2. My Yubi...
Tue, 10 Jul, 2018 at 4:23 PM