KeyCards and Private Keys

What is the safest way to store my Keycard?
Your Keycard is a PDF that contains an encrypted copy of your private keys. The most secure way to store it is to print out the PDF right away and place the...
Fri, 7 Jul, 2017 at 6:47 PM
Why do I need to save my Keycard?
In order to ensure the highest protection of your Bitcoin holdings, 2 of your 3 keys are created in your browser and BitGo never sees them. BitGo only offer...
Fri, 7 Jul, 2017 at 6:47 PM
What if I lose my Keycard?
BitGo does not store your Keycard, so we cannot help you recover it. If you lose your Keycard but still remember your wallet password, then you should immed...
Fri, 7 Jul, 2017 at 6:47 PM
What if I don’t print my Keycard?
BitGo does not store your Keycard so there is no way to recover it if it is lost. If you choose not to print your Keycard then if your Keycard is ever delet...
Fri, 7 Jul, 2017 at 6:47 PM
What if I lose my passcode and my Keycard?
If you have lost or forgotten the passcode to your wallet and you've lost your Keycard then there is no way for you or for BitGo alone to recover acces...
Mon, 5 Feb, 2018 at 8:08 AM
When trying to send a transaction using BitGo Instant, I receive an error: "This wallet does not support instant transactions"
BitGo Instant is only supported on wallets where the backup key is created via a Key Recovery Service (KRS). If you did not create your backup key via a Key...
Mon, 20 Nov, 2017 at 8:15 AM