Miscellaneous Issues

Getting an error message: "You are trying to log in from an unverified IP address"
We added some extra security features to the BitGo platform. When you attempt to log in to your BitGo account from a new location (IP address), you will rec...
Thu, 2 May, 2019 at 2:26 PM
After receiving an email to authorize an IP Address, I receive an error: "Please verify from the same location and device as where you attempted to login. Please contact support if you continue to have issues."
As an added security feature to protect your account and wallets, we will notify you whenever you attempt to access your account from an IP address that you...
Wed, 1 Nov, 2017 at 1:12 PM
BitGo’s Segwit2x Plan
To learn more about BitGo's plans regarding Segwit 2x, please check out our blog here: https://blog.bitgo.com/bitgos-segwit2x-plan-bb8f17e972d3 
Thu, 2 Nov, 2017 at 3:35 PM
When trying to send a transaction I am receiving an error: "Transaction has absurd fees"
This error indicates that you are trying to send a transaction that has an abnormally high fee rate applied to it (over 1,000 satoshis/byte). To resolve thi...
Wed, 22 Nov, 2017 at 9:38 AM
Regarding support for hard forks
We support forks that gain significant value. It is impossible to fully predict whether we can support a chain in the early stages and we cannot guarantee t...
Thu, 1 Feb, 2018 at 8:34 AM
Getting error message 'keychain does not have property encryptedPrv' when trying to send from BCH or BTG wallet
This is occurring because your wallet is in an older format and the migrated BCH and BTG wallet funds will need to be recovered using our command line tool....
Fri, 19 Jan, 2018 at 3:25 PM
Which coins and tokens does BitGo currently support, and which ones are planned to be supported in the future?
To see the list of coins and tokens that we currently support, please refer to https://www.bitgo.com/info/resources#multi-currency While BitGo supports ...
Tue, 24 Jul, 2018 at 3:08 PM
When I try to complete the IP Address Verification, I am receiving a message stating that an error has occurred, even though I am on the same network and device as I was when the notification was sent
If you're receiving the text version of the IP Address Verification email, there is a typo in the URL that you are taken to in that email. After the am...
Tue, 27 Mar, 2018 at 7:36 AM
Will BitGo be supporting EOS as it moves to Mainnet from ERC20?
On June 2, 2018, EOS will be moving from Ethereum protocol (ERC20) to mainnet. We cannot commit to supporting EOS on mainnet at this time for several reason...
Mon, 7 May, 2018 at 11:52 AM
I can no longer find my Kingdom Trust wallet on BitGo
Kingdom Trust has recently changed their asset management methodology, moving to an omnibus wallet format. This means that Kingdom Trust customers no longer...
Wed, 16 May, 2018 at 3:08 PM