Miscellaneous Issues

I purchased a Custom API Point. What do I need to do to set that up?
In order to create your Custom API Point, you will need to provide us with the following information: What will be the URL for the Custom API? Our stand...
Fri, 2 Feb, 2018 at 8:40 AM
Getting an error message: "You are trying to log in from an unverified IP address"
We added some extra security features to the BitGo platform. When you attempt to log in to your BitGo account from a new location (IP address), you will rec...
Tue, 31 Oct, 2017 at 12:44 PM
After receiving an email to authorize an IP Address, I receive an error: "Please verify from the same location and device as where you attempted to login. Please contact support if you continue to have issues."
As an added security feature to protect your account and wallets, we will notify you whenever you attempt to access your account from an IP address that you...
Wed, 1 Nov, 2017 at 1:12 PM
BitGo’s Segwit2x Plan
To learn more about BitGo's plans regarding Segwit 2x, please check out our blog here: https://blog.bitgo.com/bitgos-segwit2x-plan-bb8f17e972d3 
Thu, 2 Nov, 2017 at 3:35 PM
How do I access V1 and V2 of the SDK?
V1 and V2 both use the same SDK package. The difference is with how you initialize it: const BitGoJS = require('bitgo'); // Read the user aut...
Tue, 14 Nov, 2017 at 4:09 PM
When trying to send a transaction I am receiving an error: "Transaction has absurd fees"
This error indicates that you are trying to send a transaction that has an abnormally high fee rate applied to it (over 1,000 satoshis/byte). To resolve thi...
Wed, 22 Nov, 2017 at 9:38 AM
Regarding support for hard forks
We support forks that gain significant value. It is impossible to fully predict whether we can support a chain in the early stages and we cannot guarantee t...
Thu, 1 Feb, 2018 at 8:34 AM
Webhook appears to be blocked or not functioning properly
Sometimes customers use our webhooks but their cdn (e.g. cloudflare) filters our requests. Then they don't get the webhook. Here are some possi...
Mon, 8 Jan, 2018 at 10:57 AM
Getting error message 'keychain does not have property encryptedPrv' when trying to send from BCH or BTG wallet
This is occurring because your wallet is in an older format and the migrated BCH and BTG wallet funds will need to be recovered using our command line tool....
Fri, 19 Jan, 2018 at 3:25 PM
Which coins and tokens does BitGo currently support, and which ones are planned to be supported in the future?
To see the list of coins and tokens that we currently support, please refer to https://www.bitgo.com/info/resources#multi-currency While BitGo supports ...
Tue, 24 Jul, 2018 at 3:08 PM