Issue: Trouble with Receiving Email or Expired Link
If you are experiencing issues with not receiving an email or finding that the link has expired, there are a few steps you can take to resolve the problem.
1. Check your spam folder: Sometimes emails can end up in the spam or junk folder, so be sure to check there first to see if the email has been filtered out.
2. Wait 10 minutes before retrying: If you are expecting an email with a link or confirmation, it's possible that there may be a delay in delivery. Give it some time and then try again.
3. If the link has expired, request it again: If you find that the link has expired, you can usually request a new one by following the same process as before.
4. Contact support: If you have tried the above steps and are still experiencing issues, please don't hesitate to contact our support team at support@bitgo.com. Our team is here to help and will work to resolve the issue as quickly as possible.
We understand that technical issues can be frustrating, but we are committed to providing you with the support you need to ensure a smooth experience. Thank you for choosing BitGo, and we appreciate your patience as we work to resolve this issue for you.
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