Supported Authentication Methods

Supported Authentication Methods

• Passkeys (Recommended): The most modern and secure way to log in. BitGo allows for two types of passkeys: 

  • A software-based passkey, e.g., Passwords app (iOS), Google Password Manager (Android), Samsung Pass (Android), etc. 

  • A physical security key, e.g., Yubikey

• Two-Factor Authentication (2FA): Uses your email, password, and a temporary one-time password (OTP) from an authenticator app. For convenience, consider using a password manager and an authenticator app approved by your team

Setting Up a Software-Based Passkey on the BitGo Platform

1. Set up a new passkey on the BitGo platform (app.bitgo.com)

2. Access your profile in the top right corner and navigate to: 

   1. Settings > Security> Passkey > Add a Passkey

3.  Click Continue when prompted to create a passkey

4. When prompted to enter your 2FA code, enter your 2FA code from your TOTP authenticator app and click Continue

5. Name your passkey

6. Select Save another way when prompted and select Use a phone, tablet, or security key 

7. Open the Camera app on your phone and scan the QR code

8. Click the link and save the passkey to your device when prompted 

   1. For Android: If you have a work profile you must use the work camera

9. Verify that the passkey has been successfully saved to your device

10. On an Android: Settings > Passwords, Passkeys & Accounts,

11. On an iOS 18 or later device: go to the Passwords app, or

12. On an iOS 17 or earlier device: Settings > Passwords > bitgo.com 

Setting Up a Software-Based Passkey From Your Mobile Device

If you logged into BitGo Verify with 2FA (i.e., email, password and OTP) for the first time you will: 

• Be prompted to create a passkey then guided to the Authentication page in Settings 

• Passkey setup can then be completed on the app 

Setting Up a Hardware Security Key (e.g., Yubikey and Other FIDO2-Compatible Keys)

1. Set up a new security key on the BitGo platform (app.bitgo.com) 

2. Access your profile in the top right corner and navigate to: 

   1. Settings > Security> Passkey > Add Passkey

3. Click Continue when prompted to create a passkey 

4. When prompted to enter your 2FA code, enter your 2FA code from your TOTP authenticator app and click Continue 

5. Name your passkey

6. Select Save another way when prompted and select Use a phone, tablet, or security key 

7. Insert your Yubikey (or any compatible FIDO2 device) into your laptop, touch it or tap it on your phone if NFC-enabled, to indicate that you wish to use it 

8. Touch/tap your security key again to confirm setup 

9.  Enter a pin for your security key

10.  Select Next 

11.  Verify that your security key has been successfully set up in the Authentication section 

Setting Up 2FA

1. Set up a new 2FA authenticator app on the BitGo platform (app.bitgo.com)

2. Access your profile in the top right corner and navigate to: 

   1. Settings > Security> 2-Factor Authentication > Add a 2FA Method

3. Select Time Window as your 2FA method

4. Scan the QR code using any TOTP-compatible authenticator app (e.g., Google Authenticator, Authy)

5. Enter the 6-digit code generated by the authenticator app into the BitGo platform to confirm set up

6. Verify that your 2FA method has been successfully set up in the 2-Factor Authentication section